DO YOU HAVE PRODUCTS THAT SELL BUT WANT HAPPY CUSTOMERS?
Keeping customers happy is one thing that every business owner strives for, as a happy client is the one who will keep coming back.
Well, that’s where we come in.
THIS IS FOR YOU IF...
- You have an e-commerce store, shops
- You have physical and/or digital products such as courses, webinars, downloads that you're selling
Why should we work together?
- We answer your incoming chat and emails immediately and professionally.
- Respond to your customers politely and courteously.
- We have good English communication skills.
- Excellent writing and spelling skills.
- Manages time well, is reliable, flexible, resourceful, and values professionalism.
Starter
Monday-Friday - 2 hours daily- Chat/Email Support available
- Choose your preferred schedule
- Responding to customer queries, issues, and concerns during the scheduled shift
- Making reports of the most common questions and issues
- Creating and Processing orders
- Forwarding issues to concerned departments
Essential
Monday-Friday - 4 hours daily- ALL IN THE STARTER PACKAGE
- Create Process Templates and Documents
- Orders Tracking and Managing Orders
- Technical Troubleshooting
- Orders fulfillment, Refunding cases, Handle Chargeback cases
- Communicating with suppliers
- Managing return/exchanges as per policy
Advanced
Monday-Friday - 8 hours daily- ALL IN THE ESSENTIAL PACKAGE
- Social Media Accounts Handling
- Updating products, product description, product image enhancement, data entry, and shop admin support!
optional
If you need a customer service representative to work on Saturday and Sunday, our weekend rate is $35 per hour. Please get in touch so we can add this to your billing.
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I can highly recommend All Out Virtual for Social media strategy or anything with numbers. They often corrected me, they are very accurate.
Netherlands, Europe
They were a pleasure to work with and always delivered what I needed at a high quality, on time, and with a great attitude! I highly recommend hiring All Out Virtual for any projects that require data transfer/organization/research!
Chicago, Illinois USA
Even when I was so focused on everything else that I was failing to communicate she made it work and found things to do in order to keep content going out. All Out Virtual was definitely the MVP and I’m grateful to know them!
Texas, USA
Our 3-step process
FILL UP OUR INTAKE FORM
This is our first step in getting to know you and your business. Before hopping in a call with you, we'll have an idea of how we can make our discovery call efficient.
30-MIN DISCOVERY CALL
We will discuss your answers from the intake form - how to help in managing your products and shop.
SETUP + MANAGEMENT
If we're a good fit, we'll send you a contract, invoice and then schedule a kickoff call to go over your shop and/or management plan. Afterward, it'll be our turn to make your customers happy! 🙂
FAQs
Yes, it’s a weekly subscription, so you don’t need to worry about paying us a weekly invoice, but you can cancel anytime! Please give us one week’s notice if you want to cancel.
We don’t usually work on weekends. But if you require someone to work on weekends, our rate will be $35 per hour for Saturday and Sunday. Just get in touch with us so we can add this to your subscription.
We will follow your preferred shift schedule.