monthly ongoing services

DO YOU HAVE PRODUCTS THAT SELL BUT WANT HAPPY CUSTOMERS?

Keeping customers happy is one thing that every business owner strives for, as a happy client is the one who will keep coming back.

Well, that’s where we come in.

THIS IS FOR YOU IF...

Why should we work together?

Starter

Monday-Friday - 2 hours daily
$ 200 Weekly
  • Chat/Email Support available
  • Choose your preferred schedule
  • Responding to customer queries, issues, and concerns during the scheduled shift
  • Making reports of the most common questions and issues
  • Creating and Processing orders
  • Forwarding issues to concerned departments

Essential

Monday-Friday - 4 hours daily
$ 400 Weekly
  • ALL IN THE STARTER PACKAGE
  • Create Process Templates and Documents
  • Orders Tracking and Managing Orders
  • Technical Troubleshooting
  • Orders fulfillment, Refunding cases, Handle Chargeback cases
  • Communicating with suppliers
  • Managing return/exchanges as per policy
Popular

Advanced

Monday-Friday - 8 hours daily
$ 800 Weekly
  • ALL IN THE ESSENTIAL PACKAGE
  • Social Media Accounts Handling
  • Updating products, product description, product image enhancement, data entry, and shop admin support!

Optional

If you need a customer service representative to work on Saturday and Sunday, our weekend rate is $35 per hour. Please get in touch so we can add this to your billing.

Our 3-step process

Step 1

FILL UP OUR INTAKE FORM

This is our first step in getting to know you and your business. Before hopping in a call with you, we'll have an idea of how we can make our discovery call efficient.

Step 2

30-MIN DISCOVERY CALL

We will discuss your answers from the intake form - how to help in managing your products and shop.

Step 3

SETUP + MANAGEMENT

If we're a good fit, we'll send you a contract, invoice and then schedule a kickoff call to go over your shop and/or management plan. Afterward, it'll be our turn to make your customers happy! 🙂

FAQs

Yes, it’s a weekly subscription, so you don’t need to worry about paying us a weekly invoice, but you can cancel anytime! Please give us one week’s notice if you want to cancel.

We don’t usually work on weekends. But if you require someone to work on weekends, our rate will be $35 per hour for Saturday and Sunday. Just get in touch with us so we can add this to your subscription.

We will follow your preferred shift schedule.

Monthly Ongoing Services

Outsource your tech work to save time and avoid the overwhelming list of constantly evolving tasks. We are here to give you an ongoing support.

Project Based Services

Get your business off the ground with our project-based/intensive services that cover everything from ideation to tech, without the need for ongoing support.